Shipping and Returns
All orders to the U.K. are sent via Royal Mail 1st Class Shipping within 3 working days - this is expected to arrive within 1-2 working days, however Royal Mail are still experiencing some delays. If you wish to upgrade your order to Special Delivery (Tracked and Signed For), then please get in touch after you've placed your order and you will be sent a link for payment. Please note that orders sent 1st Class are not tracked, however we can provide proof of postage.
Any orders outside the U.K. are sent via Standard International Delivery with Royal Mail. Delivery times can vary depending on your location, please get in touch if you would like more information about your order. Orders sent via Standard Delivery are not tracked, if you would like to upgrade your order to Special Delivery please get in touch.
If you are unsatisfied with your order, please get in touch within 14 days of receiving your order. We can only offer a refund in the event of a faulty item, however we are happy to exchange where possible if you are unhappy with your order - please get in touch within 14 days. K.Moods is not responsible for the postage costs of the returned item (unless faulty), and goods must be unused and in condition suitable for resale.